Vodafone May Have Misled Customers Into Paying For Services They Couldn't Use

By Aatif Sulleyman on at

Vodafone’s not had a great couple of weeks, with recent reports from Ofcom and Which? identifying it as the UK’s most complained about mobile operator and criticising it for patchy 4G coverage. The company’s jumped out of the frying pan, into the fire... and now straight to the molten depths of Mount Doom.

It’s under investigation from Ofcom over misleading customers between 2011 and 2015. The regulator has ‘reasonable grounds’ to believe that Vodafone sold unusable PAYG credits to customers who were struggling to top up their phones during the four-year period, and is evaluating the company's sales and marketing practices.

"We note Ofcom's statement on this investigation, with which we have been cooperating fully," said a Vodafone spokesperson. "We will be reviewing the Ofcom report in detail before deciding what representations to make."

If Ofcom’s suspicions are proven correct, Vodafone will be guilty of breaking two of its obligations as a mobile operator. The first concerns metering and billing, while the second is there to ensure that the firm doesn't sell or market products dishonestly. Ah well, at least the company's great for everything else. Oh, wait... [ThisIsMoney]