EE Roaming Problems Leave Holidaymakers Stuck Without Data, Calls and Texts

By Aatif Sulleyman on at

EE customers abroad are being forced to concentrate on their surroundings rather than their smartphone screens and say 'Wi-Fi?' in a funny accent to random passers-by, thanks to problems with the mobile network’s roaming services.

People have reportedly been left unable to make calls, send texts or access the internet. Not ideal when you’re a bit squiffy and in unfamiliar territory, and promised to meet the others at the cheap takeaway with that weird name you can’t pronounce.

The company has acknowledged the issue and is responding to individual complaints on Twitter, though it’s advised anybody affected to try restarting their phones and turning flight mode on and off.

“We're aware that some EE customers travelling abroad in certain countries are experiencing issues affecting their voice and data roaming services,” an EE spokesperson told the Independent. “We apologise to any customers affected, and we are continuing to urgently work with a number of our roaming network partners to resolve the problem as soon as possible.”

We’ll update this piece when more details come in. [Independent]