UPDATED: Google Is Stopping Production Of The Pixel, Says Telus

By Holly Brockwell on at

Update: Google has responded to this story - see our edit at the end.

The Google Pixel and Pixel XL were only released in October, but according to a Canadian phone network, production is already stopping.

Softpedia reports that customers of the Telus network who'd ordered either of the phones got an email from the carrier letting them know they'd better pick a different handset:

“Please be advised that we have received notice today that Google will be ceasing production of their Google Pixel line and we will not be receiving further inventory of this phone. Therefore we will not be able to fulfil your order for the selected product. We apologize on behalf of TELUS and Google for this inconvenience.”

Of course, this is only one source - but the Pixel XL in particular has been dogged by supply problems since release, and it's entirely possible other networks have had the same notification but didn't pass on the reason. The HTC-manufactured phone was well-received (when it was received), being awarded the highest-ever DxOmark score for a smartphone camera and being considered Android's answer to an iPhone by many - although not our reviewer.

If production has indeed stopped, it's likely that Google is gearing up for the Pixel's successor. Let's hope the Pixel XL 2 is a little easier to get hold of - in both senses.

Update: Google has provided a statement to 9to5Google:

We’re really excited by the demand for the Pixel XL in Canada. Telus is currently out of stock of the Pixel XL. We’re working with our partners to restock inventory across our retail channels and we can confirm that production of the Pixel has not stopped.

However, while the site says this refutes Telus' statement, technically it doesn't: the Telus email says "Google will be ceasing production" and Google's says "production has not stopped." Both of these things could be true, and it seems a bit strange for Telus to make that up and email it to a bunch of customers. So who's right? We'll see.