The Wall Street Journal spoke with numerous Gmail users who are a little weirded out by the now-fully rolled out Smart Reply feature that scans your email for context and suggests three potential replies. Among the anecdotes about awkward interactions and giving up our personhood to the machines, the piece also revealed that Google will soon make the feature optional on desktops.
A good Smart Reply will be something like “Congratulations!” in response to a colleague saying they’ve just received a promotion, while a bad Smart Reply might be something like “Thanks a lot!” when your boss messages to say that the quarter was down and they just want to give everyone a heads up that layoffs are on the way. Gmail only recently rolled the feature out as a default on the desktop for its 1.4 billion active accounts and the company told the Journal that around 10 per cent of all Gmail responses are generated by the tool. But even if everyone thought that Smart Reply is “Sweet!” and “Awesome!”, tech companies should give users control over every setting they can reasonably offer.
I personally can’t say I’ve used Smart Reply or have strong feelings about it. It seems like a good idea even if it’s a constant reminder that Google is always analysing my personal messages. But on mobile, it puts those replies right under your thumb just waiting to be accidentally selected. I didn’t realise until this morning that you can already disable the tool in the mobile app by going to “Settings,” selecting the account, and flicking the slider beside “Smart Reply.”
Unfortunately, you’ll have to wait until next month to disable it on your desktop. We’ve reached out to Google to ask if it has a precise date for when the option will be available, but we didn’t receive an immediate reply.
By the end of this month, Gmail will also be rolling out its Smart Compose option to all users by default. This is essentially a context-sensitive auto-complete tool that attempts to fill in full sentences in your replies.
So many email interactions simply require a robotic response, so I haven’t felt at all unnerved by Smart Reply, but I have worried that it’ll be too obvious that I’m using stock responses. For now, I’m disabling it on my phone, but I encourage all of you to keep using it so that it’ll improve and I can come back to reap the rewards. [Wall Street Journal via the Verge]