O2 Says its Data Network is Working Again and it May Bung Users Some Free Data as an Apology

By Gary Cutlack on at

O2 has said that its UK 4G network is up and running again after yesterday's universal collapse, so our little glimpse into the horrifying blackouts of the future and the crash of all mobile services is over. No one died, did they? We can find where to go without Google Maps, can't we?

No doubt a little bit worried about his medium-term job security, O2's CEO Mark Evans has taken the extraordinary emergency measure of pinning a tweet to his social media presence, where he apologises very hard while also subtly making sure everyone knows that the O2 network collapse was triggered by a fault in the systems of outside provider Ericsson. So if anyone needs sacking it's got to be someone from Ericsson, not Mark Evans.

O2 is also promising that it will hand out something to all of its 25 million customers as an apology for the Day of the Downtime, with a spokesperson saying: "We will be updating our customers later today on how we will make yesterday's data service issue up to them and we’d once again like to thank our customers for their patience," so brace yourselves for maybe 50MB of free data, or a free month of subscription to something you don't even really want, or a high-five from a barista when paying for something using the O2 rewards app.

The failure for O2, the MVNOs it supplies services to and other networks around the world has been monumentally embarrassing for Ericsson, which has laid the blame on a software fault within the core network -- literally something as mundane as an "expired certificate" took everyone offline -- in a grovelling press release that reads like the opening paragraphs of a dystopian tech-horror. [Ericsson via Guardian]