Brazilian Carrier Comes Up With Tricksy '4.5G' Logo – and Now It Might Get Fined

By Victoria Song on at

Yes, 5G is coming, but it’s definitely not here yet. Brazilian carrier Claro seems to by trying to get around that pesky fact with a sneaky “4.5G” marketing campaign that could result in fines for misleading advertising.

There’s nothing blatantly devious about Claro labelling its faster-than-4G-but-not-5G speeds “4.5G.” What’s ridiculous is the logo its using to promote the service. In Claro’s ads, the 4 is noticeably smaller. Depending on which version of the logo you’re looking at, it may not even look like a 4. The ads gained international attention when they were sent to The Verge last week, and it appears Brazilian officials have taken notice.

Procon-SP, São Paulo’s state consumer protection agency, told Brazilian news outlet Canaltech this week that at least one consumer has already complained about Claro’s 4.5G service, believing it to be proper 5G. In a statement to tech site Tecmundo, Claro claimed that the font size had already been discussed with Conar, the Brazilian ad industry’s self-regulatory watchdog, and its 4.5G design follows international standards.

Sure. Procon-SP seems to think differently. The agency’s executive director, Fernando Capez, told Canaltech that not only is the wonky sizing and design of the 4 potentially misleading, but that such advertising is prohibited by Brazil’s Code of Consumer Protection. “Procon-SP will notify Claro and then we will, depending on the clarifications, impose a fine for this telephone operator,” Capez said.

Claro’s website claims its network is technologically the same as AT&T’s 5GE network in the US – another instance of tricky marketing. The “E” in 5GE basically stands for “evolution” and is a rebrand of enhanced 4G speeds that utilise 4x4 MIMO, 256 QAM, and carrier aggregation tech.

It’s troubling that this sort of misleading 5G marketing isn’t isolated to one carrier or country. AT&T’s 5GE branding is bad, Claro’s 4.5 ads are also bad, and Hong Kong carrier SmarTone’s 4.5G logo is arguably the worst of them all. It’s going to be a while before real 5G is here in a meaningful capacity. In the meantime, don’t believe the ads you see.

We have reached out to Claro, who provided us with the following statement:

“Claro clarifies that its 4.5G logo follows international standards. The size of the source was already a topic of discussion last year at Conar (National Council for Self-Regulatory Advertising), which acknowledged that Claro’s 4.5G spelling adheres to legal and publicity standards of Brazil. Claro reinforces that the company hasn’t received any notifications or fine by any responsible authorities.”

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