Fraudsters Making False Thomas Cook Refund Claims

By Gavin Whenman on at

As if the Thomas Cook refund process wasn't stressful enough, with the website crashing on its first day, the Civil Aviation Authority has announced they suspect they are being targeted with fraudulent refund claims.

As well as informing the police, the CAA has vowed they are taking "urgent action" in response to this illegal activity by unscrupulous bastards preying on the misfortune of hundreds of thousands of holiday-makers. The agency has implemented verification checks to protect those making genuine claims, although anyone who has already made a claim does not need to take further action.

The CAA has also warned those affected by Thomas Cook's collapse on 23rd September they should only make claims directly through the official dedicated website: thomascook.caa.co.uk/refunds.

Since the website processing refunds out of the ATOL travel protection fund launched on Monday, it has received around 100,000 claims and those who booked a package holiday with Thomas Cook or a handful of other companies it owned and operated can make a claim, with over 360,000 bookings eligible for a full refund or the cost of completing a holiday if they happened to be abroad when the travel firm collapsed. [CAA via BBC News]