Thomas Cook Refund Site Crashes on Takeoff

By Gary Cutlack on at

Those trying to get their ATOL-protected refunds for the Thomas Cook collapse are, of course, finding it very difficult, as the online part of the process managed by the Civil Aviation Authority is currently broken.

"The website is currently unavailable due to essential maintenance" is what you find should you click through the CAA's various options for reparation today, with the air travel authority saying that "unprecedented demand" is behind the collapse. Maybe it should say that instead of the generic maintenance message the server installation came with then? Can't be hard, get someone to FTP in and edit the text file, eh? Christ, you people are in charge of aeroplanes.

It's not exaggerating about the demand, mind, as by the end of Monday some 60,000 claims had been logged or attempted, and with a total of 360,000 travellers holidaying under the ATOL-protection rules and therefore allowed to claim compensation for rebooking their trips home, more are coming with their angry clicking.

Some of that demand may be sponged up by fake refund sites, though, with consumer group Which? saying it's discovered the existence of thomascookrefunds.com – an entirely unofficial, typo-filled presence designed to steal user data from people in their time of confusion and need. [Sky News]