Vodafone Balls-up Slaps Customers With Huge Phone Bills While Roaming Abroad

By Shabana Arif on at

Vodafone has royally buggered up by sticking customers travelling overseas with additional charges of up to thousands of pounds.

The network operator explained that a technical error was the culprit, that saw notifications go out informing users of the roaming fees that were in the region of thousands, despite individuals still having plenty of data left to play with. A number of affected customers have had their service cut off and are having to exist without the ability to make calls, send messages, or use mobile data, like animals.

"We are very sorry a technical issue has impacted some customers' data and voice services whilst roaming," Vodafone tweeted earlier this week. "You may have also received an incorrect charges message. We are working hard to fix this issue as soon as possible. Our customers' will not be incorrectly billed."

Vodafone apologised again in an update yesterday that confirmed that customers won't be charged the insane amounts on their bills, with assurances that it will "proactively be in touch with any customer affected regarding compensation as soon as possible."

As it stands, the issue doesn't seem to have been fixed just yet, so if you've been affected, the sensible thing to do is to cancel any direct debits just in case. [BBC News]

Feature image credit: Unsplash